Privacy Policy

1.Introduction

This Privacy Policy describes how Tileday (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://www.tileday.com (the “Site”).

We are committed to protecting your privacy and ensuring the security of your personal data. By using our Site, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect personal information about you from various sources, including information you provide directly to us, information collected automatically through your use of the Site, and information from third-party sources.

2.1. Information You Provide Directly

When you interact with the Site, you may provide us with the following personal information:

Contact Information: Name, shipping address, billing address, email address ([email protected]), and phone number.
Account Information: Username and password.
Payment Information: Payment card information (processed securely by third-party payment processors) or other financial details necessary to complete a transaction.
Order Details: Products purchased, date of purchase, and delivery information.
Customer Support Information: Information contained in communications with us, such as emails or chat transcripts.

2.2. Information Collected Automatically

When you access the Site, we automatically collect certain information about your device and your activity, which may be considered personal information:

Device and Usage Information: IP address, browser type, operating system, time zone, device identifiers, and information about how you interact with our Site (e.g., pages viewed, products clicked, time spent).
Tracking Technologies (Cookies): We use Cookies and similar tracking technologies (pixels, web beacons) to help the Site function properly, to analyze Site usage, and to deliver personalized advertisements.

3. How We Use Your Information

We use your personal information for the following purposes:

To Provide Products and Services: To fulfill your order, process payments, arrange for shipping, and send you order confirmations and updates.
Customer Support: To respond to your inquiries and provide customer service.
Security and Fraud Prevention: To protect the Site and our customers from fraud, unauthorized transactions, and illegal activities.
Marketing and Advertising (Google Requirement):
- To send you promotional communications (if you have opted in).
- To personalize and measure the effectiveness of our advertising campaigns (including Google Ads and Google Shopping Ads). We use your browsing history, purchase data, and other usage information to show you relevant advertisements on third-party sites and platforms.
Analytics and Improvement: To analyze how our customers use the Site, improve our product offerings, and optimize the user experience.

4. Sharing Your Personal Information

We may share your personal information with the following third parties:

Service Providers: We share information with third-party vendors who perform services on our behalf, such as payment processing (e.g., Stripe, PayPal), order fulfillment, shipping carriers (e.g., FedEx, UPS), and website hosting.
Marketing and Advertising Partners (Google Requirement): We share information with advertising partners, including Google, through tools like Google Analytics, Google Ads, and Google Merchant Center. This is done to deliver targeted advertisements to you, measure ad performance, and manage our product listings.
Legal Compliance: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with legal processes or protect the rights and safety of Tileday or others.
Business Transfers: In the event of a merger, sale of company assets, or acquisition of all or a portion of our business by another company, your information may be transferred as part of the transaction.

5. Your Choices and Rights

5.1. Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the Site may become inaccessible or not function properly.

5.2. Marketing Communications

If you wish to stop receiving marketing or promotional communications from us, you can unsubscribe by clicking the “Unsubscribe” link in the footer of any email, or by contacting us at the email address provided below.

6. Security of Your Information (Google Requirement)

We use reasonable security measures, including Secure Sockets Layer (SSL) technology, to help protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. We cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

7. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy frequently.