Floor & Decor Tacoma
Address: 7601 S Hosmer St, Tacoma, WA 98408
Floor and Decor is a well-known Flooring Company that has been operating with several branches across the United States. Their large customer base could be attributed to their extensive in-stock flooring tile selection and project professionals who are part of the company’s staff. In this summary review, the strengths and weaknesses of its Tacoma location are going to be debated based on customer reviews.
The Verdict at a Glance
For the most part, clients have a high level of respect for Floor and Decor Tacoma based on its extensive flooring solutions, competitive prices, and responsive design experts. Some issues, however, are raised, mostly associated with product restocking and the responsiveness of the vendor staff. These however do not weigh the positive remarks and the store remains one of the best destinations to sell flooring to clients within the geographical region.
Pros
Extensive Inventory
The majority of the reviews have praised the incredible selection of tiles fitting multiple styles and budgets. Holiday sales do bring occasional price drops.
Reasonable Price
The store maintains low prices and delivers its customers more value for money. In addition, it also offers price matching upon verification.
Competent Team
The staff in both the managerial and the design departments are efficient and friendly to clients. Some of the designers, especially Daisy, Michelle, and Jay, were mentioned and found to be knowledgeable in home décor.
Easy Returns
The return policy for extra merchandise is easy and absolutely not time-consuming at all if it is within the return period.
The Negatives
Poor Service from Employees
Many customers complain that the staff is not available to a customer or does not have sufficient knowledge about the merchandise.
Product Readiness
At times, any one product would not be available and despite the salespeople committing a date for its availability, it would not be made available.
Poor Telephone Service
Employees were not available to answer the phone calls of customers. Even after several phone calls, employees would not be available.
Billing Time
The checkout time is too time-consuming, according to some customers.
Lesser Variety in Related Commodities
A smaller collection of related products like tools, fixtures, and décor merchandise whereas these types of commodities go with flooring products.
The Bigger Picture
The Positive Outcome
- Universal range of flooring materials at different price ranges, as was obvious by the five-star ratings given by both homeowners and contractors alike.
- Competitive pricing, everyday low prices, and even price matching are offered for the convenience of our dear customers. We occasionally offer free design services.
- Great service by designers and staff such as Calen and Jay, and yes, the company claims that some of its design staff are the best in the industry.
- Boundless and fast refund policy with not too many formalities involved.
Areas That Need Attention
- Poor responsiveness of the shop staff and on the phone at times
- The commodities are not being restocked on time whenever needed by the consumers.
- Billing time needs to be reduced.
- The checkout process requires improvement.
The Final Takeaway
There is always some scope for improvement in any business, and so is the scenario in the case of Floor Decor Tacoma. But amidst all the drawbacks, the store pleases the shopping experience of its customers and survives as a major player in the highly competitive home improvement market. With that huge count of tiling solutions and a worthy team of tested designers at the back, visiting Floor and Decor Tacoma WA, and finding the best tiling place to complete your home style, is worth a try.
